Review. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. Half the time our turn down service didn't show, we set up our own beach chairs, service came around every 20-30 minutes, (same as everyone else), nothing was done for our anniversary other than a sash placed over the door all week. Wonderful!The focus is on keeping you safe. Its a must-try if you like Asian food and was our favorite restaurant on the resort. It has lovely sea views and is located in a small corner of the resort. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! There are so many wonderful choices for any food or drink. You can plan ahead for the restaurants youll visit and when since some close one or two days a week. The. And the people - the amazing, wonderful, engaging people that work at ERC make it the special place that it is, and they keep us coming back time and time again. housekeeping team cleaned twice a day, and we always had fresh towels. The facilities available at the Excellence are really at an elevated level. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. - See 24,102 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. Contact us for more information and details about the packages and options available. Mugging, assault, and drug trafficking are among the most prevalent crimes, with rates of more than 59.85%. They even take the time for issues like crunchy bacon vs chewy if you have a preference. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. The night before our departure our flights got rearranged due to weather. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Claim your listing for free to respond to reviews, update your profile and much more. The location is more secluded, but it is well located if you want to do excursions like the Chichen Itza. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. #1 of 10 all-inclusives in Puerto Morelos. You also have the option to opt-out of these cookies. This is the first time pool temperature has ever been a problem, and is likely related to the low levels. He had a cooler of snacks, soda, and beer that made the quick drive even that much more relaxing. The front desk asked for the number and informed us they would call for us. Expect to wait between 1-1.5 hrs during rush times but presentation and quality made the wait well worth it. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ This is how each of our Cancun and Riviera Maya resorts did in 2022. It can be hit or miss. When they reached a person they would pass it thru. If It was likely they were cleaning or cycling water, but wish they would complete it in the time we were there. Excellence Riviera Cancun. We also noticed that there was a large volume of staff working throughout the resort. Located a 25-minute drive from the resort. No sign of any Mexican Food like you would expect to be available? Again, this service differentiated the Excellence and made the experience incredible. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Specifically, these folks went above and beyond the already high standard of service: Memo, Brenda and Angelo on the entertainment team, Emilio, Edin, Miguel, and Hugo from the pool and beach staff, Daniel with room service, Jose and Alejandro from Oregano, Edwin from the Lobster House, and Enrique from The Grill each went above and beyond. Excellence Riviera Cancun is an adults only resort (18 years and over). We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. Our driver wore a mask and we did too in the enclosed space. An extensive gym with a great range of equipment. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. The 450-room Excellence Playa Mujeres adults-only all-inclusive resort is a luxury property set in the heart of a private resort community to the north of Cancun. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. Wedding planners, along with wedding packages and honeymoon packages are available. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Entertainment and hospitality went above and beyond. Although as an Excellence club member you are more than welcome to use the communal pool areas and partake in the activities it might not warrant the extra cost if you arent using some of the amenities. I'm going 12/26/08-01/01/2009. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. At the time we got an all-inclusive package including flights and transfers for around $3,000 USD. The resort has everything you could imagine for a relaxing getaway. We visited Excellence Riviera Cancun - again - for the ninth time since 2015. There is a second floor with a private deck and plunge pool. Hard Rock Hotel Riviera Maya is a hotel located 76.4 km (47.368 mi) or 1 h 14 min away from Cancun International Airport. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. For people who like to half float, half walk, it wasn't really possible.The water was maybe three feet deep if not lower. Please, receive our warmest regards from The Excellence Collection. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Review tags are currently only available for English language reviews. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. We were able to get a covid test at the resort to return to the US. If you stay in an Excellence Club room the bottles in your room are upgraded to premium spirits. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. "Airport Departure: As previously stated, US travelers need a COVID test to return home. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. Thank you again to all of you for making our time at ERC so incredible., Until next time - we'll see you again in April 2024! The focus is on keeping you safe. The Mole was ok, but honestly, we felt like this was something that we could do a better job at in our kitchen and we are in no way chefs. They no longer give you menus at the restaurants, probably for safety. It was a bit stinky at times though. What food & drink options are available at Excellence Riviera Cancun? My wife and I will be staying at the Excellence Riviera Cancun for 5 nights, and I'd like to play golf for a couple of those days. We appreciate all of your hard work in ensuring our vacation was top notch. Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. Masks are required on flights and airport. Also, the liquor choices are really bad. 1 (888) 307-2623. We actually never ran out of anything. This island was the first landing spot of Christopher Columbus in 1492. Located a short 20-minute drive from the airport, it really is the perfect location for a secluded feeling holiday that is actually quite close to amenities. The pork was so succulent and delicious. My Wife and I spent a week for our honeymoon. The weather was great, the service was top notch, the resort was beautiful and had no end of things to do! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. When we stayed we were in Junior with a rooftop plunge pool. While these areas wont be completely private there are definitely a lot fewer people in these areas. It has been a pleasure hosting you and we look forward to seeing you back soon. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area The food was where the disappointment came. It is not necessary. Plus, people tend to dress nicely at night for the performances and shows, so Id bring a few nicer outfits. Q. Book Excellence Riviera Cancun, Puerto Morelos on Tripadvisor: See 24,104 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. But opting out of some of these cookies may have an effect on your browsing experience. Excellence Riviera Cancun, Puerto Morelos: See 24,095 traveller reviews, 26,432 photos, and cheap rates for Excellence Riviera Cancun, ranked #2 of 47 hotels in Puerto Morelos and rated 4.5 of 5 at Tripadvisor. Its between the areas of Playa Del Carmen and Cancun town. A traditional French-style eatery serves up some really well-done dishes. Located in the Riviera Maya region of Cancun. I. Although we stayed pre-COVID, as we mentioned the resort was exceptionally clean. Its authentic Mexico and well worth a visit. What are some restaurants close to Excellence Riviera Cancun? The level of service and attention to detail was unparalleled. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Without the option of the ocean, your choices for relief from the sun may be limited.Tips:Bring straws, inflatable rafts (Five below has great ones!) The swim up suites are perfect. The service, the food, and the activities/room were all more than we could have ever hoped for. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Cancun is a safe town to visit - locals are friendly and crime . The typical go-tos for bar food such as Nachos, Burgers, and Tacos are available. Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. Dear guest, First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with the TripAdvisor community. 0:00 / 16:36 Intro Excellence Riviera Cancun Review | Cancun's BEST All-Inclusive Resort The Map Pinners 2.85K subscribers Subscribe 284 Share 32K views 11 months ago CANCN We're finally. Be prepared to pay for the experience though. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. A world of exciting flavors awaits at Excellence Riviera Cancun, where ten of the best restaurants in the Riviera Maya await. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. This is an adults-only resort, so if you were planning on bringing the kids, you may need to think twice about this resort. This category only includes cookies that ensures basic functionalities and security features of the website. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your honeymoon destination and for taking the time to share this review with the TripAdvisor community. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Please be aware there is an extra cost for this service. A big change, they no longer provide straws. And here is the next complaint in our review. At Excellence resorts, there is a wide range of rooms on offer. The resort has a couple of adult only pools and a beach area which made the experience amazing. It has been a pleasure having you with us and we look forward to seeing you back soon. We like a drink and although food narrowly tips it as the most important thing to consider, the drinks offering is integral to our reviewal process. This is the place to be if there is any game or sporting event. Please see our partners for more details. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. Only two of the pools are heated and these are only heated in the Winter. A couple of the restaurants are adult only as well. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. There are more places to choose from in the, excellence riviera maya, excellence riviera cancun hotel, excellence riviera cancun puerto morelos, excellence cancun, secrets excellence riviera cancun, cancun excellence riviera, excellence resort cancun, Frequently Asked Questions about Excellence Riviera Cancun. 11 | Puerto Morelos, Maya Riviera & The Yucatan 77580 [SEE MAP] #23 in Best Maya. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. Redefining the expectation of what resorts can be, Excellence Riviera Cancun welcomes guests with gracious hospitality, luxe offerings, and ahead-of-the-curve amenities. This 27 hole Jack Nicklaus designed course has varying challenges for all levels of the Golfer. The pool scene at the Excellence Riviera Cancun is first rate. Their wood fire Pizzas were very good and the seafood risotto was delicate and delicious. The location of this restaurant is really lovely. Thank you Javier! The poolside food options are pizza and cheeseburgers. He got people to join activities they wouldnt have. Dreams resorts All your questions answered! Cancun Tourism Cancun Hotels Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Does Excellence Riviera Cancun offer any business services? We never leave reviews, because all the other great reviews are true about this place. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. We estimate they took away about 25% of the pool chairs and restaurant seats. The Excellence resorts are known for their impeccable service and the Riviera Cancun location is no different. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. If you want to grab yourself a deal there are daily offers that are available. Stayed here for 5 days and I have to say, everything has lived up to it's name, Excellence. Excellence Riviera Cancun: 5th time and 5 stars again - See 24,097 traveler reviews, 26,126 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. All Excellence resorts really pride themselves on their service and luxury and the Excellence Riviera Cancun is no different. We estimate they took away about 25% of the pool chairs and restaurant seats. SPORTS & ACTIVITIES Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. Unfortunately it makes enjoying frozen drinks a little bit of a problem. They were waiting with a very comfortable luxury SUV for us outside the airport. Spa is really good as well. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! The bartenders are great and fast. Fun and tasty. Tripadvisor performs checks on reviews. Just have the paper results ready at flight check-in at the airport. . Juarez, Puerto Morelos, QROO 1-844-663-2269 Price Guarantee Get more as an Orbitz Rewards member 4.6 out of 5 "Excellent!" Daytime Activities Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. Taxis in hotel zone are safe The GoodThe staff at ERC are nothing short of amazing. Occasionally, there was a waitthis was the longest on the weekends, but plan ahead. There is a lot of heritage and history in this part of the world. They are friendly and helpful at all times. Excellence Riviera Maya excellent. We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, however, it has taken us by surprise how much we have had this year. Beyond that, the airport is operating like normal. The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. The service was outstanding, the food was delicious and the resort was super clean. We also use third-party cookies that help us analyze and understand how you use this website. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor We at InspoVacay prefer a more condensed offering. We interacted with dozens of excellence team members and all were happy, eager to assist, and seemed genuinely concerned with your experience. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. Also, there are dress codes at the restaurants, so you can see the attire needed in the app and pack accordingly. Its a really strong drink offering. Having stayed in the slate of resorts that the Excellence group has in this region. Whats included in the all-inclusive package. The local town of Puerto Morelos is right next to the resort and definitely worth a visit. That works for most people, but we go on vacation to away from the world. There are six main pools in the resort and a number of jacuzzis dotted throughout as well. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your holiday destination and for taking the time to share your feedback with the TripAdvisor readers. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. As the water is pretty choppy. Spanish Hotel Firms Will Build Jamaica Worker Housing. Offers; Suites; Deluxe Airport Transfers; Resort Map; . by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. The commute from the resort to the airport also took over an hour due to traffic. There are daily specials that are offered on Spa treatments every day, so its worth checking these out as it makes the Spa a lot more affordable. Overview. Many people bring their own insulated drinks with built in straws. The french Chez Isabelle is supposed to be their nicest restaurant but. Please, receive our warmest regards from The Excellence Collection. Entertainment & Activities There is entertainment all day and night at Excellence Riviera Cancun. The real differentiator is the staff. This was a great night out, the food was delicious and the chefs were really entertaining and talented. Every single person greets you with a smile, from the ground crew to the concierge.And the staff brings us to the reason for the review. SUITES BREAKDOWN QTY Junior Suite Spa or Pool View 194 Junior Swim-Up Suite Spa or Pool View 74 Junior Suite Ocean View 10 The Excellence club has a range of benefits that are included in your package. Our commitment is to make every guest experience, as exceptional and unique as it can be. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Secrets resorts All your questions answered! SELLING PRICE: $1,500 USD. The Mile spa is really a top-class offering, but it does come at a premium price. Our room was cleaned in the morning around 10.30 am each day and there was a further turndown service and quick room spruce up in the evenings. The main steakhouse in the resort was pretty underwhelmed by this offering. However, the food is below average. Nearby attractions include Croco Cun (1.4 miles), National Reef Park of Puerto Morelos (2.1 miles), and Unico Beach (1.4 miles). Whatever choices you might want, you will have it when you are here. Something new, they now take your picture at check-in, probably for security reasons. Would recommend to everyone. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Pool rules say you cannot take them out of the water, but everybody does. The food and the atmosphere at Flavour Market were very good. We are passionate about paying attention to detail since our main goal is to provide unparalleled customer service and luxury to our guests along with delicious food and drinks experiences. It remains our goal to be able to make all of these resorts run on 100% renewable energy that is green and clean. The resort was impeccably clean. We talk about changes to the resort, our experience. Be Ready to be Blown Away! Please, receive our warmest regards from The Excellence Collection. The pools are kept very clean, we noticed the staff doing tests on the water every night. There is so much to do at this resort. As you pull up to the hotel a bellhop will be on hand to take your bags. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Our driver wore a mask and we did too in the enclosed space. We made sure to try some of the dishes that we had never had before and found a gem of a dish with the Chilaxtle which is a braised pork in a chili sauce with rice. Please, receive our warmest regards from The Excellence Collection. When you actually compare it to its sister hotels in Playa Mujeres you can actually look at this Excellence resort as being competitively priced. Customer service can not be matched or outdone. Please, receive our warmest regards from The Excellence Collection. The resort is right beside the beach town of Puerto Morelos. We promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. He remembered our names. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. The atmosphere in Las Olas was also buzzing, which always adds to the experience. So, if you value privacy the Excellence club might be for you. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. That combined with all the staff wearing masks makes communication a little more cumbersome compared to past trips. Normally, the evening entertainment is not our cup of tea, but after a few drinks, we can get on board. By clicking Accept, you consent to the use of ALL the cookies. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. Federal 307 Chet-Pto. Thank you to all the employees of the resort from bartenders, waiters, chefs, entertainment people, cleaners, pool guys, concierge and everyone else who makes The. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We had issues getting an appointment when we visited. Juarez, Km 324 - 342, Mza. One other thing to note on departure is that although checkout is at noon, the Excellence encourages you to use the pools, bars and restaurants while you wait for your shuttle. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. The easiest way to get from Cancun Airport to Hard Rock Hotel Riviera Maya is by a private transfer. Necessary cookies are absolutely essential for the website to function properly.
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